ORDERS
HydroPeptide Nederland - Beauty2People B.V. strives to process every order as quickly and carefully as possible. Deliveries are made via UPS and/or another professional courier service. HydroPeptide Nederland - Beauty2People B.V. is not liable for delivery delays outside its control. HydroPeptide Nederland - Beauty2People B.V. remains responsible, however, for orders that do not arrive or arrive damaged at the addressee.
If an order is returned because no one was present to receive the shipment and/or it was not collected within the storage period, the costs incurred for return shipping and re-shipping will be charged to the customer.

SHIPPING COSTS
We deliver exclusively within the Netherlands. Orders from € 50 are shipped free of charge. For orders under € 50, we charge € 7.50 in shipping and administration costs.

PAYMENTS
The sale price is the price stated in the webshop at the time of ordering. All products remain the property of HydroPeptide Nederland - Beauty2People B.V. until payment has been made in full. The order is shipped after payment has been received.

RECEIPT OF GOODS AND COMPLAINTS
Please check the products carefully upon receipt for damage, inaccuracies or incompleteness. Any complaints must be reported within 72 hours of receipt by email or in writing. After this period, products are deemed to have been delivered correctly and in good condition and accepted as such.

LIABILITY
Except in cases of intent or gross negligence, HydroPeptide Nederland - Beauty2People B.V. is not liable for indirect damage, consequential damage or loss of profit. HydroPeptide Nederland - Beauty2People B.V. is also not liable for damage caused by incorrect use of the products by the buyer or third parties for whom the buyer is responsible.

CHANGES

HydroPeptide Nederland - Beauty2People B.V. reserves the right to amend these terms and conditions at any time. The amended terms take effect upon publication on our website. Dutch law applies exclusively to all agreements.


RIGHT OF WITHDRAWAL

FOR DELIVERY OF PRODUCTS:
When purchasing products, the consumer has the option to dissolve the agreement without giving any reason for 14 days. This cooling-off period begins on the day after the consumer, or a representative designated in advance by the consumer and made known to the trader, receives the product.

During the cooling-off period, the consumer shall handle the product and the packaging with care. They shall only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If they exercise their right of withdrawal, they shall return the product with all accessories supplied and, if reasonably possible, in its original condition and packaging to the trader, in accordance with the reasonable and clear instructions provided by the trader.

If the consumer wishes to exercise their right of withdrawal, they are required to notify the trader of this within 14 days of receiving the product. Notification must be made via the model form or another means of communication such as email. After the consumer has indicated that they wish to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the goods delivered were returned in time, for example by means of proof of shipment.

If, after the expiry of the periods mentioned, the customer has not indicated that they wish to exercise their right of withdrawal, or has not returned the product to the trader, the sale is final.

FOR DELIVERY OF SERVICES:
For the delivery of services, the consumer has the option to dissolve the agreement without giving any reason for at least 14 days, starting on the day the agreement is entered into.

To exercise their right of withdrawal, the consumer shall follow the reasonable and clear instructions provided by the trader.

COSTS IN THE EVENT OF WITHDRAWAL
The consumer bears the direct costs of returning the product.

Only the costs of returning the item from your home to the webshop are at your own expense; please consult your carrier's website for the exact rates.

If the consumer has paid an amount, the trader will refund this as soon as possible, but no later than within 14 days after withdrawal. This is subject to the condition that the product has already been received back by the webshop, or that conclusive proof of complete return shipment can be provided. Refunds are made via the same payment method used by the consumer, unless the consumer explicitly agrees to a different payment method.

In the event of damage to the product due to careless handling by the consumer themselves, the consumer is liable for any resulting decrease in value of the product.

The consumer cannot be held liable for a decrease in value of the product if the trader has not provided all legally required information about the right of withdrawal before entering into the purchase agreement.

To exercise this right, you can contact us via info@hydropeptide.nl, after which we will refund the amount owed within 14 days of registering your return, provided the product has already been received back in good condition.

EXCLUSION OF THE RIGHT OF WITHDRAWAL
The trader may exclude the consumer's right of withdrawal, but only if this is clearly stated in the offer, or at least in good time before the agreement is entered into.

Exclusion is only possible for products:

• That were produced by the trader according to the consumer's specifications
• That are clearly personal in nature
• That cannot be returned due to their nature
• That can spoil or deteriorate quickly
• Whose price is tied to fluctuations in the financial market over which the trader has no influence
• Loose newspapers and magazines
• Audio and video recordings and computer software of which the consumer has broken the seal
• Hygiene products of which the consumer has broken the seal

Exclusion is only possible for services:

• Concerning accommodation, transport, catering or leisure activities on a specific date or period
• Whose delivery has begun with the consumer's express consent before the cooling-off period has expired
• Concerning bets and lotteries

DISPUTE MEDIATION
In the event of complaints, a consumer must first turn to the trader. If the webshop is affiliated with WebwinkelKeur and, in the case of complaints that cannot be resolved through mutual consultation, the consumer must turn to WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has a current membership via https://www.webwinkelkeur.nl/leden/. If a solution still cannot be reached, the consumer has the option of having their complaint handled by the independent disputes committee appointed by WebwinkelKeur; its ruling is binding, and both the trader and the consumer agree to this binding ruling. Submitting a dispute to this disputes committee involves costs that must be paid by the consumer to the relevant committee.

COMPLAINTS PROCEDURE
It can always happen that something doesn't go quite as planned. We recommend that you first let us know about complaints by emailing info@hydropeptide.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.