ORDERS
HydroPeptide Nederland - Beauty2People B.V. aims to process every order as quickly and carefully as possible. Deliveries are made via UPS and/or another professional delivery service. HydroPeptide Nederland - Beauty2People B.V. is not liable for delivery delays beyond its control. HydroPeptide Nederland - Beauty2People B.V. remains responsible, however, for orders that do not arrive or arrive damaged at the addressee.
If an order is returned because no one was present to receive the shipment and/or it was not picked up within the storage period, the costs incurred for return shipment and re-shipment will be charged to the customer.

SHIPPING COSTS
We only deliver within the Netherlands. Orders from €50 will be shipped free of charge. For orders under €50, we charge €7.50 for shipping and administration costs.

PAYMENTS
The sales price is the price listed in the webshop at the time of ordering. All products remain the property of HydroPeptide Nederland - Beauty2People B.V. until full payment has been received. The order will be shipped after receipt of payment.

GOODS RECEIPT AND COMPLAINTS
Upon receipt, carefully check the products for damage, inaccuracies, or incompleteness. Any complaints must be reported by email or in writing within 72 hours of receipt. After this period, products are deemed to have been delivered and accepted correctly and in good condition.

LIABILITY
Except in cases of intent or gross negligence, HydroPeptide Nederland - Beauty2People B.V. is not liable for indirect damage, consequential damage, or loss of profit. HydroPeptide Nederland - Beauty2People B.V. is also not liable for damage caused by incorrect use of the products by the buyer or third parties for whom the buyer is responsible.

CHANGES

HydroPeptide Nederland - Beauty2People B.V. reserves the right to change these general terms and conditions at any time. The amended terms and conditions will take effect upon publication on our website. Dutch law applies exclusively to all agreements.


RIGHT OF WITHDRAWAL

FOR THE DELIVERY OF PRODUCTS:
When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

During the cooling-off period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all supplied accessories and, if reasonably possible, in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise his right of withdrawal, he must notify the entrepreneur within 14 days of receiving the product. This notification must be made using the model form or another means of communication such as email. After the consumer has notified that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example, by means of a shipping receipt.

If the customer has not notified that he wishes to exercise his right of withdrawal after the aforementioned periods, or has not returned the product to the entrepreneur, the purchase is final.

FOR THE DELIVERY OF SERVICES:
When services are delivered, the consumer has the option to dissolve the agreement without giving reasons for at least 14 days, starting on the day the agreement was entered into.

To exercise his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur.

COSTS IN CASE OF WITHDRAWAL
The consumer bears the direct costs of returning the product.

Only the costs for returning the product from your home to the webshop are for your own account; please consult the website of your carrier for the exact rates. 

If the consumer has paid an amount, the entrepreneur will refund this as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the webshop owner, or that conclusive proof of complete return can be submitted. Refunds will be made via the same payment method used by the consumer, unless the consumer explicitly gives permission for another payment method.

In case of damage to the product due to careless handling by the consumer, the consumer is liable for any depreciation of the product.

The consumer cannot be held liable for the depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal before concluding the purchase agreement.

To exercise this right, you can contact us at info@hydropeptide.nl. We will then refund the amount due for the order within 14 days after your return notification, provided the product has already been received back in good order.

EXCLUSION OF THE RIGHT OF WITHDRAWAL
The entrepreneur can exclude the consumer's right of withdrawal, but only if this is clearly stated in the offer, or at least in good time before the conclusion of the agreement.

Exclusion is only possible for products:

• That have been created by the entrepreneur in accordance with the consumer's specifications
• That are clearly personal in nature
• That cannot be returned due to their nature
• That can spoil or age quickly
• Whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence
• Loose newspapers and magazines
• Audio and video recordings and computer software of which the consumer has broken the seal
• Hygienic products of which the consumer has broken the seal

Exclusion is only possible for services:

• Concerning accommodation, transport, restaurant business, or leisure activities on a specific date or period
• Whose delivery has begun with the express consent of the consumer before the cooling-off period has expired
• Concerning bets and lotteries

DISPUTE RESOLUTION
In case of complaints, a consumer should first contact the entrepreneur. If the webshop is affiliated with WebwinkelKeur and in case of complaints that cannot be resolved by mutual agreement, the consumer should contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has a current membership via https://www.webwinkelkeur.nl/leden/. If no solution is reached, the consumer has the option to have his complaint handled by the independent dispute committee appointed by WebwinkelKeur; its decision is binding, and both the entrepreneur and the consumer agree to this binding decision. There are costs associated with submitting a dispute to this dispute committee, which must be paid by the consumer to the relevant committee.

COMPLAINT PROCEDURE
It can always happen that something doesn't go exactly as planned. We recommend that you first report complaints to us by emailing info@hydropeptide.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.